We have experienced issues with customers who have a Talk Talk Internet service at home. VPN connections are unable to connect, and users are unable to establish a connection via remote support tools, including the tools used by the team at Readycrest. The Talk Talk HomeSafe service is enabled by default and is blocking these… Read More »
If the Microsoft Outlook app isn’t installed on your Android mobile device, this can be downloaded from the Google Play Store. Simply search for Microsoft Outlook, and then select to install the Outlook app. Alternatively, please click on the below image or click HERE from a web browser such as Chrome on your mobile device.… Read More »
Click File in the menu toolbar. To the bottom left of the window, click Options. In the Outlook Options window, select Calendar. Under Calendar Options, remove the checkmark from “Add online meeting to all meetings” Click OK.
After April 12, 2023, Microsoft is retiring Microsoft Teams Free (classic), the legacy free Teams app for business. Microsoft is making this change to invest in a single free Teams experience across personal and small business. You may switch to using the new free version of Teams, however, you’ll have access to a different set… Read More »
If you get a new mobile device, you must migrate your WatchGuard tokens from your old device to the new one. When you migrate a token, AuthPoint deletes the token from your current mobile device, and you will receive an activation email to activate the token on a new device. On your old mobile device,… Read More »
If you use Outlook for iOS or Outlook for Android, you can add a shared mailbox you have permissions to access on Outlook Mobile. Use a shared mailbox on a mobile device (phone or tablet) To access a shared mailbox on a mobile device, use the following steps. Sign in to your primary account in… Read More »
Windows 7 reached end of support just over 3 years ago, and it’s almost time for another Microsoft operating system to bite the dust. Windows 8.1 will be reaching its end of life on the 10th January 2023. In terms of what end of support means for Windows 8.1, Microsoft will no longer offersecurity updates… Read More »
Some users prefer to open Microsoft Office documents via the Office web apps, others prefer the Office desktop apps. By default, documents will open using web apps. You can change this behaviour by opening Word, Excel or PowerPoint and going to File >Options >Advanced >Link Handling and selecting ‘Open supported hyperlinks to Office files in Office desktop apps’… Read More »
Quick Steps apply multiple actions at the same time to email messages. This helps you quickly manage your mailbox. For example, if you frequently move messages to a specific folder, you can use a Quick Step to move the message in one click. Or, if you forward messages to your manager or peers, a one-click… Read More »
Adding Multi-Factor Authentication to your account adds an extra layer of security, meaning that you will sign in with your password (step 1), followed by authentication by either a code sent to your phone or via an authentication app (step 2). The below video will take you through the required activation steps.
Close the Microsoft Teams Application Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK. Delete all files and folders in the %appdata%\Microsoft\Teams directory. Note: You might decide to CUT the contents of the folder and then PASTE into a temporary folder… Read More »
On a Mac, most cached files are kept inside the “Application Support” folder. 1. Open a Finder window and click Go at the top of the screen, and then Go to Folder… 2. In the search box that opens, type and submit ~/Library/Application Support/Microsoft/Teams. 3. In the folder that opens, find and delete the Cache,… Read More »
You can use Microsoft Outlook to schedule Microsoft Teams meeting. This article assumes that the Microsoft Teams desktop app has been installed. Open Outlook and go to your calendar. On the Home tab, select New Meeting. Add online meeting information by selecting Teams Meeting Fill in the meeting information as needed, including meeting attendees. Select… Read More »
Click the Windows ‘Start’ button and select Settings On the ‘Settings’ screen select System > Recovery In the ‘Recovery’ screen select Go Back Select a reason (anything will do) and click Next Select No, thanks in the ‘Check for updates’ window Click Next Click Next Click Go back to earlier build This process should… Read More »
Create a new collection and move forms and quizzes into it In Microsoft Forms, scroll down to the bottom of your page and select All My Forms. On the All forms tab, select New Collection. Provide a name for your collection and select Create. Your new collection will appear as a tile in the first… Read More »
SoGEA stands for Single Order Generic Ethernet Access. SoGEA is a dedicated internet line that delivers a broadband connection to business and residential premises, but doesn’t use a traditional PSTN (Public Switched Telephone Network) phone line like traditional Broadband services (ADSL and FTTC for example). SoGEA has been created because there is less demand for traditional phone line… Read More »
With AuthPoint, you can use more than one device for authentication. For instance, you might have a work phone and a personal phone, or you might want to use a tablet or other device outside of the office. To use multiple devices for authentication, you must activate a separate token on each device you plan… Read More »
1. Start the Outlook app and tap the menu button at the top left of the screen. 2. Tap the gear icon at the bottom of the screen to open the Settings menu. 3. Tap the account you want to configure an out of office message for. Note, this will only work for certain… Read More »
Log into the Outlook Web App at https://outlook.office365.com using your own Office 365 credentials Click on your profile image (or placeholder image) on the top right Choose Open another mailbox Type in the name or email address of the Shared Mailbox and select it Click the settings cog on the top right and then click… Read More »
Microsoft will be retiring the Teams mobile support on iOS version 13 and below. Users will need to upgrade to newer iOS builds. The retirement will begin in early October and is expected to complete by mid-October.