- Close the Microsoft Teams Application
- Open the Run dialog box by pressing the Windows logo key
+R.
- In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
- Delete all files and folders in the %appdata%\Microsoft\Teams directory. Note: You might decide to CUT the contents of the folder and then PASTE into a temporary folder on your desktop, although this shouldn’t be necessary.
- Restart Teams.