Readycrest Ltd. – Support Centre – Keeping clients up-to-date

Microsoft 365 – Service Degradation (November 12th/13th 2026)

Our team is fully aware of a global IT issue that is currently impacting a wide range of Microsoft 365 services including Exchange Online, OneDrive, Teams and SharePoint. We are monitoring updates from Microsoft and will update this post as more information become available. Latest update(14:00) We’re continuing to see improvements in service availability, with… Read More: Microsoft 365 – Service Degradation (November 12th/13th 2026) »

Adding your Microsoft Exchange Online mailbox (Apple)

Adding your Microsoft Exchange Online mailbox If you are using the built in Apple Mail client, please follow the below steps. Open the Settings app and scroll down to Mail. Tap Accounts and then Add Account. Select Microsoft Exchange from the list of account types. Enter your full company email address and an optional description… Read More: Adding your Microsoft Exchange Online mailbox (Apple) »

Adding your Microsoft Exchange Online mailbox (Android Devices)

Adding your Microsoft Exchange Online mailbox If you are using the built in Android Mail/Gmail App, please follow the below steps. Open your device’s Settings app. Navigate to Accounts or Passwords & accounts > Add account. Select Exchange Enter your email address and password. Tap Next or Sign In. The device will attempt to find… Read More: Adding your Microsoft Exchange Online mailbox (Android Devices) »

Opening a shared calendar in Outlook

Please follow the below steps to access a shared calendar. Open a shared calendar Open an email with a shared calendar and select Accept. In Outlook, select Calendar > Shared Calendars to view a shared calendar. Choose a calendar to open. Right click on the calendar’s name and select Overlay to layer the shared calendar over… Read More: Opening a shared calendar in Outlook »

Sharing your Outlook Calendar

Please follow the below steps to share your Outlook Calendar with colleagues. Share your calendar Open Microsoft Outlook. Select Calendar > Share Calendar. Choose a calendar to share. Select Add, decide who to share your calendar with, and select Add. Select OK and you’ll see the added people with a default permission level. Choose a… Read More: Sharing your Outlook Calendar »

Exchange Online Migration – Mobile Device Configuration (Android Devices)

The below steps should be followed to remove your current company mailbox from your Android device. These steps should only be completed once your mailboxes has been migrated to Exchange Online. Please note that the settings may vary slightly based on the version of Android Operating System and device manufacturer. Removing your Microsoft Exchange mailbox… Read More: Exchange Online Migration – Mobile Device Configuration (Android Devices) »

Exchange Online Migration – Mobile Device Configuration (Apple Devices)

The below steps should be followed to remove your current company mailbox from your Apple iPhone and/or iPad devices. These steps should be completed once your mailboxes has been migrated to Exchange Online. Please note that the settings can vary slightly, depending on the version of Apple iOS (Operating System) that you are currently running.… Read More: Exchange Online Migration – Mobile Device Configuration (Apple Devices) »

Windows 10 -End of support – 14th October 2025

Windows 1o will reach the end of support on the 14th October 2025. This means Windows 10 devices will no longer receive critical security updates or technical support from Microsoft. While your PC will continue to function, due to the security implications we strongly recommend upgrading to Windows 11. Key things to consider Security vulnerabilities… Read More: Windows 10 -End of support – 14th October 2025 »

M365 – Outlook 365 – Switching to a Microsoft 365 Mailbox

Open Microsoft Outlook. Select File from the top menu bar, select Account Settings and then Manage Profiles. Now click Show Profiles. Click Add to create a new mail profile. Enter a new profile name when prompted. We recommend prefixing your name with ‘M365 –‘ Enter the email address associated with your primary mailbox, and make… Read More: M365 – Outlook 365 – Switching to a Microsoft 365… »

M365 Mailbox Setup – Microsoft Outlook App on Apple (iOS) devices

If the Microsoft Outlook app isn’t installed on your Apple mobile device, this can be downloaded from the Apple Store. Simply search for Microsoft Outlook, and then select to install the Outlook app. Alternatively, please click on the below image or click HERE from a web browser such as Chrome on your mobile device. If… Read More: M365 Mailbox Setup – Microsoft Outlook App on Apple (iOS)… »

Talk Talk Broadband – HomeSafe

We have experienced issues with customers who have a Talk Talk Internet service at home. VPN connections are unable to connect, and users are unable to establish a connection via remote support tools, including the tools used by the team at Readycrest. The Talk Talk HomeSafe service is enabled by default and is blocking these… Read More: Talk Talk Broadband – HomeSafe »

Transfer Microsoft Authenticator accounts to new mobile device (iOS and Android)

Note: You can only transfer Microsoft Authenticator between phones on the same platform. You can’t move your accounts from an iPhone to Android or vice versa. Step 1 – Upload your Microsoft Authentication data on your old phone to the cloud. You must start by backing up Microsoft Authenticator on your current mobile device to… Read More: Transfer Microsoft Authenticator accounts to new mobile device (iOS and… »

M365 Mailbox Setup – Microsoft Outlook App on Android devices

If the Microsoft Outlook app isn’t installed on your Android mobile device, this can be downloaded from the Google Play Store. Simply search for Microsoft Outlook, and then select to install the Outlook app. Alternatively, please click on the below image or click HERE from a web browser such as Chrome on your mobile device.… Read More: M365 Mailbox Setup – Microsoft Outlook App on Android devices »

How to stop Teams Meetings being automatically added to all Outlook meeting invites

Click File in the menu toolbar. To the bottom left of the window, click Options. In the Outlook Options window, select Calendar. Under Calendar Options, remove the checkmark from “Add online meeting to all meetings” Click OK.

Windows Server 2012/2012 R2 – End of support

Support for Windows Server 2012 and Windows Server 2012 R2 will end on October 10, 2023. After this date, these Operating Systems will no longer receive security updates, non-security updates, bug fixes, technical support, or online technical content updates from Microsoft. Without regular updates and patches, Windows Server 2012 could be exposed to security vulnerabilities,… Read More: Windows Server 2012/2012 R2 – End of support »

Upgrade from Microsoft Teams Free (classic) to Microsoft Teams

After April 12, 2023, Microsoft is retiring Microsoft Teams Free (classic), the legacy free Teams app for business. Microsoft is making this change to invest in a single free Teams experience across personal and small business. You may switch to using the new free version of Teams, however, you’ll have access to a different set… Read More: Upgrade from Microsoft Teams Free (classic) to Microsoft Teams »

WatchGuard AuthPoint – Migrating a token to a new device

If you get a new mobile device, you must migrate your WatchGuard tokens from your old device to the new one. When you migrate a token, AuthPoint deletes the token from your current mobile device, and you will receive an activation email to activate the token on a new device. On your old mobile device,… Read More: WatchGuard AuthPoint – Migrating a token to a new device »

How to add M365 shared mailboxes to Outlook on Apple iOS and Android devices

If you use Outlook for iOS or Outlook for Android and have been granted delegated access to a shared mailbox, you can add these shared mailboxes within the Outlook app. Use a shared mailbox on a mobile device (phone or tablet) If you need to download the Outlook App, this can be found within the… Read More: How to add M365 shared mailboxes to Outlook on Apple… »

Support for Windows 8.1 ends this week (10th January)

Windows 7 reached end of support just over 3 years ago, and it’s almost time for another Microsoft operating system to bite the dust. Windows 8.1 will be reaching its end of life on the 10th January 2023. In terms of what end of support means for Windows 8.1, Microsoft will no longer offersecurity updates… Read More: Support for Windows 8.1 ends this week (10th January) »

Opening documents (by default) using Office Desktop Apps with Microsoft 365

Some users prefer to open Microsoft Office documents via the Office web apps, others prefer the Office desktop apps. By default, documents will open using web apps. You can change this behaviour by opening Word, Excel or PowerPoint and going to File >Options >Advanced >Link Handling and selecting ‘Open supported hyperlinks to Office files in Office desktop apps’… Read More: Opening documents (by default) using Office Desktop Apps with Microsoft… »