We have experienced some issues with customer who have a Talk Talk Internet service at home. VPN connections are unable to connect, and users are unable to establish a connection via our remote support tools.
Talk Talk appear to have a scam protection service, which we believe is preventing these services from working.
If you are using a Talk Talk service, and experiencing issues connecting via a VPN connection, or require remote assistance from our team, please contact Talk Talk to request that your scam protection is disabled. We do however recommend that this is enabled again at a later date.