We have experienced issues with customers who have a Talk Talk Internet service at home. VPN connections are unable to connect, and users are unable to establish a connection via remote support tools, including the tools used by the team at Readycrest. The Talk Talk HomeSafe service is enabled by default and is blocking these services from working.
How to turn off HomeSafe
1. Log into your TalkTalk Account.
2. Click View HomeSafe settings from the “My Services” drop-down menu bar.
3. This will show you what is currently on/off.
4. Switch the Kidsafe and Scam Protection settings to off.
Here is an article from TalkTalk that also includes this information – https://community.talktalk.co.uk/t5/Articles/How-to-turn-off-homesafe/ta-p/2205184