Category Archives: Support Articles

Exchange Online Migration – Mobile Device Configuration (Android Devices)

The below steps should be followed to remove your current company mailbox from your Android device. These steps should only be completed once your mailboxes has been migrated to Exchange Online. Please note that the settings may vary slightly based on the version of Android Operating System and device manufacturer. Removing your Microsoft Exchange mailbox… Read More: Exchange Online Migration – Mobile Device Configuration (Android Devices) »

Exchange Online Migration – Mobile Device Configuration (Apple Devices)

The below steps should be followed to remove your current company mailbox from your Apple iPhone and/or iPad devices. These steps should be completed once your mailboxes has been migrated to Exchange Online. Please note that the settings can vary slightly, depending on the version of Apple iOS (Operating System) that you are currently running.… Read More: Exchange Online Migration – Mobile Device Configuration (Apple Devices) »

M365 – Outlook 365 – Switching to a Microsoft 365 Mailbox

Open Microsoft Outlook. Select File from the top menu bar, select Account Settings and then Manage Profiles. Now click Show Profiles. Click Add to create a new mail profile. Enter a new profile name when prompted. We recommend prefixing your name with ‘M365 –‘ Enter the email address associated with your primary mailbox, and make… Read More: M365 – Outlook 365 – Switching to a Microsoft 365… »

M365 Mailbox Setup – Microsoft Outlook App on Apple (iOS) devices

If the Microsoft Outlook app isn’t installed on your Apple mobile device, this can be downloaded from the Apple Store. Simply search for Microsoft Outlook, and then select to install the Outlook app. Alternatively, please click on the below image or click HERE from a web browser such as Chrome on your mobile device. If… Read More: M365 Mailbox Setup – Microsoft Outlook App on Apple (iOS)… »

M365 Mailbox Setup – Microsoft Outlook App on Android devices

If the Microsoft Outlook app isn’t installed on your Android mobile device, this can be downloaded from the Google Play Store. Simply search for Microsoft Outlook, and then select to install the Outlook app. Alternatively, please click on the below image or click HERE from a web browser such as Chrome on your mobile device.… Read More: M365 Mailbox Setup – Microsoft Outlook App on Android devices »

Windows Server 2012/2012 R2 – End of support

Support for Windows Server 2012 and Windows Server 2012 R2 will end on October 10, 2023. After this date, these Operating Systems will no longer receive security updates, non-security updates, bug fixes, technical support, or online technical content updates from Microsoft. Without regular updates and patches, Windows Server 2012 could be exposed to security vulnerabilities,… Read More: Windows Server 2012/2012 R2 – End of support »

Opening documents (by default) using Office Desktop Apps with Microsoft 365

Some users prefer to open Microsoft Office documents via the Office web apps, others prefer the Office desktop apps. By default, documents will open using web apps. You can change this behaviour by opening Word, Excel or PowerPoint and going to File >Options >Advanced >Link Handling and selecting ‘Open supported hyperlinks to Office files in Office desktop apps’… Read More: Opening documents (by default) using Office Desktop Apps with Microsoft… »

Using Outlook Quick Steps

Quick Steps apply multiple actions at the same time to email messages. This helps you quickly manage your mailbox. For example, if you frequently move messages to a specific folder, you can use a Quick Step to move the message in one click. Or, if you forward messages to your manager or peers, a one-click… Read More: Using Outlook Quick Steps »

How to schedule a Microsoft Teams meeting from your Outlook calendar

You can use Microsoft Outlook to schedule Microsoft Teams meeting. This article assumes that the Microsoft Teams desktop app has been installed. Open Outlook and go to your calendar. On the Home tab, select New Meeting. Add online meeting information by selecting Teams Meeting Fill in the meeting information as needed, including meeting attendees. Select… Read More: How to schedule a Microsoft Teams meeting from your Outlook… »

How to set an ‘out of office message’ on an iPhone using the Outlook App

1. Start the Outlook app and tap the menu button at the top left of the screen. 2. Tap the gear icon at the bottom of the screen to open the Settings menu. 3. Tap the account you want to configure an out of office message for. Note, this will only work for certain… Read More: How to set an ‘out of office message’ on an… »

How to enable TLS 1.1/1.2 as default secure protocols in Windows 7

If you are running Microsoft Windows 7 SP1, the below Microsoft Fix it will enabled support for TLS 1.2/1.1 (WINHTTP) as the default protocol. Please click the below download link to run the Microsoft Fix it tool The Technical Stuff TLS is a replacement of the Secure Sockets Layer protocol (SSL). It provides secure communications… Read More: How to enable TLS 1.1/1.2 as default secure protocols in… »

Microsoft Yammer

Yammer is an Enterprise Social Network (ESN) that comes as part of Microsoft 365 subscriptions. It allows for Facebook style communications with people both inside and outside of your organisation. You can think of Yammer as being Facebook in the business world, where friends are replaced with colleagues, ads are replaced with corporate reminders, and… Read More: Microsoft Yammer »

Cyber Essentials and Essential Plus

Cyber Essentials is a UK Government backed scheme that will help you to protect your company against a whole range of the most common cyber-attacks. With over 80% of UK businesses vulnerable to avoidable security threats, the Cyber Essentials framework provides a baseline for businesses. The requirements for Cyber Essentials cover areas such as… Access… Read More: Cyber Essentials and Essential Plus »

HOW TO: Save posts, conversations or chat items in Microsoft Teams

Teams uses something called ‘persistent’ chat. This means that items are saved in succession over an indefinite period of time. This can make important items difficult to find or refer back to in your history. What you can do is to ‘save’ items so that you can easily refer back to them later. To do… Read More: HOW TO: Save posts, conversations or chat items in Microsoft… »

HOW TO: Remotely access a Windows 10 PC from a Chromebook

In order to connect via Remote Desktop or Remote Desktop Gateway, you will require a Google account, which is free to create if you do not already have an account. You will need to be signed into Google Chrome on both your Chromebook and Microsoft Windows PC with your Google account. Local admin rights on… Read More: HOW TO: Remotely access a Windows 10 PC from a… »

What version of Microsoft Windows am I running?

In order to find out which version of Microsoft Windows and associated build number, please use the below link to download and then run this tool. When running the script you should be presented with information similar to below.

Upgrading to Windows 10 (Reminder)

Microsoft’s FREE upgrade to Windows 10 ended in July 2016. All upgrades must have completed and reached the “Welcome” screen for Windows 10 ahead of the 29th July 2016, to be entitled to the free upgrade. You can still upgrade your Windows 7 PC to Windows 10, however the best way to experience Windows 10… Read More: Upgrading to Windows 10 (Reminder) »

What is Microsoft Patch Tuesday?

Patch Tuesday occurs on the second Tuesday of every month. It is when all the essential fixes for the month are collated and officially posted on the Microsoft Bulletin. These fixes include security updates that are imperative to resolve vulnerabilities, non-security updates, as well as upgrades for OS components and other applications. What is the significance… Read More: What is Microsoft Patch Tuesday? »

Coronavirus phishing attack disguised as a message from the Center for Disease Control

Security researchers at Kaspersky have identified a phishing campaign that poses as an email from the CDC (Centers of Disease Control). The email’s subject line is certainly likely to catch the eye of many people, as it claims to be emergency information related to “Coronavirus outbreak in your city”: The email will likely make users… Read More: Coronavirus phishing attack disguised as a message from the Center… »

What happened when sextortion scammers targeted a BBC Trending reporter?

Information from BBC ( https://www.bbc.co.uk/news/av/stories-46323625/what-happened-when-sexto) Thousands of people all over the world have been receiving sextortion emails from scammers. They’re different from garden-variety scam emails because they often include a hacked password as part of the message. BBC Trending reporter Jo Whalley received one of the scam emails. Despite having no worries about her browsing… Read More: What happened when sextortion scammers targeted a BBC Trending reporter? »