Category Archives: Troubleshooting

Microsoft Safety Scanner

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft… Read More »

Understanding REIN and SHINE

What are REIN and SHINE? Repetitive Electrical Impulse Noise (REIN) and Single Isolated Impulse Noise (SHINE) describe interference that can affect the stability and performance of a Broadband service. In both cases, a power source is generating interference in the frequencies used by the ADSL Broadband service. REIN is where this interference is generated for… Read More »

ACT! Has Detected The Protexis Licensing Service May Not Be Started Or Installed Properly

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/27479/~/error%3A-%22act!-has-detected-the-protexis-licensing-service-may-not-be-started-or You are attempting to register the Sage ACT! program and receive the error: “ACT! has detected the Protexis licensing service may not be started or installed properly”. This error can be caused by a damaged Verdana bold font. To determine if this is the cause, check the ACT! Log Viewer for the following error… Read More »

Christmas lights increase intermittency

We would like to remind our subscribers of an issue which impacts broadband connections at this time of the year. It has been identified that an extremely small percentage of ADSL connections may be affected by interference from seasonal lighting which has been installed either internally or externally. When the lighting control unit is set… Read More »