Category Archives: Mobile Devices

Transfer Microsoft Authenticator accounts to new mobile device (iOS and Android)

Note: You can only transfer Microsoft Authenticator between phones on the same platform. You can’t move your accounts from an iPhone to Android or vice versa. Step 1 – Upload your Microsoft Authentication data on your old phone to the cloud. You must start by backing up Microsoft Authenticator on your current mobile device to… Read More: Transfer Microsoft Authenticator accounts to new mobile device (iOS and… »

M365 Mailbox Setup – Microsoft Outlook App on Android devices

If the Microsoft Outlook app isn’t installed on your Android mobile device, this can be downloaded from the Google Play Store. Simply search for Microsoft Outlook, and then select to install the Outlook app. Alternatively, please click on the below image or click HERE from a web browser such as Chrome on your mobile device.… Read More: M365 Mailbox Setup – Microsoft Outlook App on Android devices »

WatchGuard AuthPoint – Migrating a token to a new device

If you get a new mobile device, you must migrate your WatchGuard tokens from your old device to the new one. When you migrate a token, AuthPoint deletes the token from your current mobile device, and you will receive an activation email to activate the token on a new device. On your old mobile device,… Read More: WatchGuard AuthPoint – Migrating a token to a new device »

How to add M365 shared mailboxes to Outlook on Apple iOS and Android devices

If you use Outlook for iOS or Outlook for Android and have been granted delegated access to a shared mailbox, you can add these shared mailboxes within the Outlook app. Use a shared mailbox on a mobile device (phone or tablet) If you need to download the Outlook App, this can be found within the… Read More: How to add M365 shared mailboxes to Outlook on Apple… »

How to set an ‘out of office message’ on an iPhone using the Outlook App

1. Start the Outlook app and tap the menu button at the top left of the screen. 2. Tap the gear icon at the bottom of the screen to open the Settings menu. 3. Tap the account you want to configure an out of office message for. Note, this will only work for certain… Read More: How to set an ‘out of office message’ on an… »

How to remove an Exchange mailbox from an iPhone/iPad (iOS) device

Use the instructions below to remove an Exchange account on your iPhone, iPod Touch, or iPad. These steps apply to devices running iOS 5.5 or above.

HOW TO update your Microsoft Exchange password on your iPhone/iPad (iOS 11 or higher)

This procedure is applicable for iOS devices (iPhone, iPad, etc.) running iOS how-to-update-your-microsoft-exchange-password-on-your-iphone-ipad-ios-11-or-higherup11 and higher. If you have recently changed your network/email password, please follow the below instructions to update your password on your iPhone or iPad. From the Home screen tap Settings. Scroll down and tap Accounts & Passwords. Tap your company email account.… Read More: HOW TO update your Microsoft Exchange password on your iPhone/iPad… »

Deleting an Exchange email account from an iOS device

1. For iOS 12: Go To Settings > Passwords & Accounts For iOS 11: Go To Settings > Accounts & Passwords For iOS 10: Go to Settings > Mail > Account For iOS 9 and lower: Settings > Mail, Contact, Calendars > Add Account 2. On the Accounts screen, tap the Exchange Account that will need to be removed.… Read More: Deleting an Exchange email account from an iOS device »

Adding an Exchange email account to an Android device

1. Open the Gmail app. Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365 2. Enter your full email address and tap Next Enter your password and tap Next 3. The device will try to configure the Exchange server address automatically. If the server address can’t be… Read More: Adding an Exchange email account to an Android device »

Adding an Exchange email account to an iOS device

For iOS 14: Go To Settings > Mail > Accounts > Add Account For iOS 12: Go To Settings > Passwords & Accounts > Add Account For iOS 11: Go To Settings > Accounts & Passwords > Add Account For iOS 10: Go to Settings > Mail > Account > Add Account For iOS 9 and lower: Settings > Mail,… Read More: Adding an Exchange email account to an iOS device »

Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch

When you add your Exchange ActiveSync account, you can sync your Mail, Contacts, Calendars, Reminders, and Notes with your iOS device. Add your Exchange account Tap Settings > Passwords & Accounts > Add Account > Exchange. Enter your address Enter your email address, then tap Next. You can also enter an account description. Connect to your Exchange Server After you enter your email… Read More: Set up Exchange ActiveSync on your iPhone, iPad, or iPod… »

How to Turn Off Email Threads in iOS 10

Open the Settings app. Tap Mail. Under Threading, toggle off Organize by Thread.

How to forget a WIFI network on IOS devices

1.) Go to Settings > WI-FI 2.) Tap the ‘i’ next to the WIFI network that you want your device to forget. 3.) Tap ‘Forget This Network’ and then tap ‘Forget’ to confirm.

How do I find the MAC address of my iOS device?

To locate the MAC Address of your iPad, iPhone or iPod Touch, follow these steps: · Tap Settings. · Select General. · Select About. · The Mac address is listed as Wi-Fi Address.

How to Update Exchange Account Settings on an iOS 11 Device

This procedure is applicable for iOS devices (iPhone, iPad, etc.) running iOS 11 and higher. The screenshots shown below were taken from an iPhone 7 running iOS 11.0.1. Other devices will be similar. Prior to starting this procedure, please obtain your account-specific information from the Readycrest support team. To edit Exchange email account server settings… Read More: How to Update Exchange Account Settings on an iOS 11… »

Configuring a Microsoft Exchange mailbox on Android devices

The below instructions require information specific to the Exchange Server within your company. Should you require assistance with this information, then please contact the Readycrest support team. 1. Touch Apps. 2. Touch Settings. 3. Scroll to and touch Accounts. 4. Touch Add account. 5. Touch Microsoft Exchange ActiveSync. 6. Enter your workplace email address. 7.… Read More: Configuring a Microsoft Exchange mailbox on Android devices »

Configuring iPhone and iPad (IOS 7) devices to connect to Microsoft Exchange Mailboxes.

Please follow the instructions below for connecting your iPhone or iPad to an Exchange server (the screen shots below are taken from an iPad running iOS 7 so may differ slightly from your own device). At section 8 you get the choice of what to synchronise in terms of Mail, Contacts and Calendars. 1. From… Read More: Configuring iPhone and iPad (IOS 7) devices to connect to… »

Setting up Exchange Email on Android – Ice Cream Sandwich

Setting up Exchange Email on Android – Ice Cream Sandwich From the Home screen go to Settings (the exact method of accessing the ‘Settings’ menu will vary from device to device). From the Settings menu tap Accounts and Sync and then Add account On the Add account screen tap Microsoft Exchange ActiveSync On the Add… Read More: Setting up Exchange Email on Android – Ice Cream Sandwich »

Blackberry – Using the Security Wipe to erase information?

Before using this function, it is recommended that you back up any data and applications that you like to use on your new BlackBerry smartphone. For information on how to back up and restore your smartphone using BlackBerry® Desktop Software for Windows® or Mac, review the product documentation for your specific version of BlackBerry Desktop… Read More: Blackberry – Using the Security Wipe to erase information? »

How to obtain the MAC address on iPad devices

The Media Access Control (MAC) address is a unique 12-character identifier (e.g. 00:00:00:00:00:0X) for a specific piece of hardware, like the network adapter located in Wi-Fi devices.