Category Archives: Support Articles

On Tuesday 24th, a new strand of ransomware named ‘Bad Rabbit’ appeared in Russia and Ukraine and spread throughout the day. The “ransomware” virus is spreading via compromised websites, downloading a fake Adobe Flash Player installer. Please DO NOT click on links or execute any downloaded files which look similar to Adobe Flash Player installer.… Read More »

Exclaimer Signature Manager Outlook and Exchange Edition allows professional standardisation of email signatures and disclaimers across your business.  The Outlook edition automatically adds signatures which are visible when creating, replying or forwarding emails from within Microsoft Outlook or Outlook Web Access.  In addition, Exclaimer Exchange Edition allows emails and disclaimers to be all emails, meaning… Read More »

http://windows.microsoft.com/en-GB/windows-8/upgrade-to-windows-8 Before upgrading to Windows 8, we recommend that you run the Windows 8 Upgrade Assistant. It scans your current PC to see if it is ready for Windows 8 and then provides a compatibility report and optional steps for you to buy, download, and install Windows 8.

Tap the “Settings” icon from the home screen, then “Mail, Contacts, Calendars“ In “Mail, Contacts, Calendars“, tap “Add Account.” Tap the “Microsoft Exchange” icon Note: This is where you come in if you tap the Mail app from the home screen with no accounts configured Now you will enter your Exchange account information: Your full… Read More »

Synopsis We are currently experiencing a power related problem in our London 2 data centre.  This is affecting all connectivity. Affecting All end user sessions.  We are seeing sessions redeploying to the resilient part of our network, however due to the volume of traffic, authentication may be delayed.  A session balance may be required to… Read More »

Due to a outage within the BT Wholesale network customers may currently be experiencing problems connecting to their service across the country. Our engineers are working with BT to resolve this as soon as possible. Please accept our apologies for any inconvenience caused. Posted: Wed 10/11/2010 08:43

Dialling codes affected: 01843 Estimated time to resolve: 2 hours We know that some of our customers in the Minster Thanet area are having trouble getting online at the moment. Sorry about this. We’re working to fix the problem as quickly as we can.

A recent software update on one of the outbound nodes ended up being corrupted.  The corrupted update affected roughly 400 messages and the issue on that node was addressed. It was a performance issue related to a technology we had discontinued and we caught it almost as soon as it started but due to the… Read More »

BT have advised that there is an outage affecting broadband customers with the area codes below. As a result some customers may be unable to access websites, email and other internet services. We are working with BT to resolve these issues as quickly as possible and we apologise for any inconvenience caused. 01253 01254 01270… Read More »

Memory and disk space are perhaps the most widely-confused terms in the computing world. To truly comprehend how your computer works, you must first understand what memory and disk space are. The hard disk, sometimes called the "hard drive," which is actually the mechanism that holds the hard disk, is a spindle of magnetic discs… Read More »