The below steps should be followed to remove your current company mailbox from your Apple iPhone and/or iPad devices.
These steps should be completed once your mailboxes has been migrated to Exchange Online.
Please note that the settings can vary slightly, depending on the version of Apple iOS (Operating System) that you are currently running.
Removing your Microsoft Exchange mailbox
If you are using the built in Apple Mail client, please follow the below steps:
Note: You may have multiple email accounts on your device, so please make sure that you only delete the account associated with your company mailbox.
- Open the Settings app and scroll down to Mail.
- The Mail option may be under Apps on newer iPhones
- Tap on Accounts.
- Tap the Exchange account for your company email account from the list.
- Scroll to the bottom and then tap Delete Account.
- Confirm that you want to delete the account by tapping Delete Account again when the warning appears.
If you are using the Microsoft Outlook app on your Apple device, then please follow the below steps:
- Open the Outlook app.
- On the Tools menu, click Accounts. The Accounts window opens.
- In the Accounts window, click the Exchange Account you want to delete, then click the minus sign (-) below. A Delete warning window opens.
- In the Delete warning window, click Delete to finish. You have successfully deleted your Exchange account.
Adding your Microsoft Exchange Online mailbox
If you are using the built in Apple Mail client, please follow the below steps.
- Open the Settings app and scroll down to Mail.
- Tap Accounts and then Add Account.
- Select Microsoft Exchange from the list of account types.
- Enter your full company email address and an optional description such as ‘Work Emails’, then tap Next.
- Choose Sign In and enter your password when prompted. The account information should be automatically discovered.
- The Mail app may request permissions. Tap to Accept.
- If asked to select which services you want to sync this is normally all services (Mail, Contacts, and Calendars). You can now tap Save.
If you are using the Microsoft Outlook app on your Apple device, then please follow the below steps..
- Open the Outlook app
- Tap the Inbox at the top, then select the Settings icon (a gear).
- Tap Add Account and then Email Account.
- Type your full company email address and select Add Account.
- Enter your network password and tap Sign in.
- Answer “Yes” when prompted to allow the app to access your information.
- You may be given an option to add another account; select Maybe Later if you are finished.
- Grant permission to receive notifications from the app if desired.