Zen Internet – Broadband (xDSL) – 21CN Issues


We have seen a fluctuation of users on our 21CN platform. A large number of users were disconnected, however customers appear to be reconnecting automatically. On rare occasions customers may experience what is known as a "stale session". In this situation customers should power down their equipment for 30 minutes to allow the session to time out before attempting to connect again.

Further updates will be posted here when available. Zen regret any inconvenience this may cause.

Start: Wed, 22nd Jun 2011 01:06

Update: Wed, 22nd Jun 2011 05:00

Edited: Wed, 22nd Jun 2011 01:10

Status: Outage Maintenance: Emergency