A large and on-going cyber attack against a spam-filtering organisation called Spamhaus has been found to be the cause for a global ‘slow down’ of the internet. According to a report by the BBC, the cyber attack is the largest in history and has been found to be responsible for slow internet speeds and… Read More »
Beginning July 2012 and continuing through August 2012, Microsoft will be upgrading Office 365 SharePoint Online. During the upgrade, SharePoint Online will continue to work as normal with the exception of two known read-only periods during the upgrade. These typically last less than 30 minutes. Should you experience any difficulties, please wait 30 minutes and… Read More »
Engineering work will be carried out in the LONDON FARADAY area as part of BT’s BRAS software upgrades for stability during the following windows; 05/07/2012 02:00 – 06:00hrs 06/07/2012 02:00 – 06:00hrs During this time customers will experience downtime of up to 2 hours. We advise users experiencing connectivity issues after the maintenance window has… Read More »
When’s this work happening? Early hours of 3rd, 4th, 5th and 6th July. What does it affect? Broadband connectivity. How long will it take? Up to six hours each time. What does the work involve? We’ve received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this… Read More »
When’s this work happening? Early hours of 26th, 27th, 28th & 29th June. What does it affect? Broadband connectivity. How long will it take? Up to six hours each time. What does the work involve? We’ve received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this… Read More »
When’s this work happening? Early hours of 29th, 30th, 31st of May and 1st June. What does it affect? Broadband connectivity. How long will it take? Up to six hours each time. What does the work involve? We’ve received notification from our suppliers about maintenance work that is scheduled to take place in the following… Read More »
123-reg are currently experiencing DNS issues at the moment. Any domains that are hosted by them are not working correctly and customers are receiving ‘a page cannot be displayed’ error. 123-reg have recognised an issue and working to resolve it. Start: Wed, 23rd May 2012 13:56 Edited: Wed, 23rd May 2012 13:58
Synopsis A BT incident at the Faraday exchange has caused a number of DSL sessions to disconnect from the network that redeployed to our resilient host links. Affecting Broadband end users. Advice to affected users This outage is linked to a BT incident at the Faraday exchange and we are investigating with our supplier. Sessions… Read More »
When’s this work happening? Early hours of 22nd, 23rd, 24th and 25th May. What does it affect? Broadband connectivity. How long will it take? Up to six hours each time. What does the work involve? We’ve received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this… Read More »
Synopsis We have lost a substantial number of DSL and Leased Line sessions across the network. Affecting All DSL sessions and leased lines Advice to affected users We are investigating with our suppliers as our number one priority. Please be patient, your connections should re-establish automatically. We apologise for any inconvenience caused and are committed… Read More »
Exchange Defender is currently under a DDoS attack on their inbound network. This may affect some delivery times. They are currently in the process of mitigating the issue Tue 14/02/2012 16:50
A number of BT customers may experience issues when connecting to our services. From investigations, we understand this to be an networking issue between BT and an upstream provider. We are currently working with all concerned to identify and remedy this issue. We will update this issue once more information is available. Status of this… Read More »
Wednesday 8th Febuary 2012, 00:00hrs – 06:00hrs We will be replacing blades in the following routers:- interxion.core.enta.net telehouse-east.core.enta.net telehouse-east2.core.enta.net telehouse-north0.core.enta.net There will be several short (up to approximately 20 minute) outages during this time affecting all customers directly connected to the above routers. Some routing instability is also expected as traffic is routed over… Read More »
Some Business customers may currently be experiencing problems connecting to the service. We’re working to fix the problem as quickly as we can. Fri 20/01/2012 at 09:26 UPDATE: The issue does appear to have been resolved, however we have not had any official word from BT to confirm this. Fri 20/01/2012 at 10:45
Access to Webmail is currently unavailable for some customers. Engineers are currently working to restore service. We apologise for any inconvenience caused. Status of this entry is Open Tue 17/01/2012 12:02 UPDATE: This issue is now resolved. Tue 17/01/2012 14:24
Some customers may be experiencing delays in receiving inbound email. The mails are currently queued for delivery and may be delayed by approximately 60 minutes. No mail will have been lost as a result of this issue. Engineers are currently investigating. Status of this entry is Open Mon 16/01/2012 11:47 UPDATE: This issue is now… Read More »
Tuesday 24th January 2012, 00:00hrs – 06:00hrs During this maintenance window, additional PWAN infrastructure is being added into our Global Switch POP in London. We are also taking the opportunity to upgrade the IOS on core PWAN routers. There may be several short (up to approximately 15 minutes) outages during this time affecting all PWAN… Read More »
We are aware of an issue affecting broadband circuits in the southern half of England. Engineers are investigating the cause of the outage. When we have further information we will provide updates here. Start: Thu, 5th Jan 2012 12:35 Update: Thu, 5th Jan 2012 13:30 Edited: Thu, 5th Jan 2012 12:36 Status: Partial Maintenance: Emergency… Read More »
Websites hosted on the Windows server with IP address 213.171.218.105 are currently unavailable. Our engineers are working to restore service and we apologise for any inconvenience caused. Status of this entry is Open Tue 03/01/2012 10:41
We are currently investigating an issue on our supplier network which is affecting broadband customers nationally. As a result some customers will have seen a loss of broadband services at approximately 11am this morning. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Wed, 14th Dec 2011 11:00… Read More »