When’s this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.
What does it affect?
How long will it take?
Up to six hours each time.
What does the work involve?
We’ve received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week. These outages start at around midnight and go through to 6am each day.
22nd May – Edinburgh
23rd May – Nottingham, Wolverhampton and Cardiff
24th May – London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May – London Southbank
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.
Am I likely to notice the work?
Yes, there’s a chance that you may be disconnected from the internet for a period of time during the maintenance window.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.