We have experienced issues with customers who have a Talk Talk Internet service at home. VPN connections are unable to connect, and users are unable to establish a connection via remote support tools, including the tools used by the team at Readycrest. The Talk Talk HomeSafe service is enabled by default and is blocking these… Read More »
SoGEA stands for Single Order Generic Ethernet Access. SoGEA is a dedicated internet line that delivers a broadband connection to business and residential premises, but doesn’t use a traditional PSTN (Public Switched Telephone Network) phone line like traditional Broadband services (ADSL and FTTC for example). SoGEA has been created because there is less demand for traditional phone line… Read More »
What are REIN and SHINE? Repetitive Electrical Impulse Noise (REIN) and Single Isolated Impulse Noise (SHINE) describe interference that can affect the stability and performance of a Broadband service. In both cases, a power source is generating interference in the frequencies used by the ADSL Broadband service. REIN is where this interference is generated for… Read More »