Fasthosts – Webmail Access

Fasthosts – Webmail Access
Some customers may currently be experiencing a problem in connecting to their Webmail service. We believe this to be caused by an issue affecting the wider Internet and as such would recommend contacting your internet service provider where this is occurring. Status of this entry is Open Mon 28/02/2011 15:42

Fasthosts – Broadband Maintenance

Fasthosts – Broadband Maintenance
Our engineers will be conducting maintenance to our ADSL infrastructure on Tuesday 1st March from 00:30 until 01:00. During this time broadband customers may find they are unable to connect to the Internet for a period of up to 15 minutes. After this work customers may need to reboot their routers before they are able ...

Nildram – ADSL and SDSL Issues

Nildram – ADSL and SDSL Issues
We are currently experiencing high call volumes from our broadband customer base reporting being unable to connect to the service. We are working with our network support teams to find a possible cause. Please note that we are treating this as a high priority and will further update this message when more information is available ...

ExchangeDefender – DDoS Attack

ExchangeDefender - DDoS Attack
Around 9:45 PM Eastern we started to receive alerts from our monitoring software about queue sizes and delivery speed in ExchangeDefender. Upon investigation, three ExchangeDefender nodes were being DDoS SMTP attacked.  unfortunately, our servers were able to keep up with the number of open connections and corrupted messages, that it began to clog up delivery ...

Exchange Defender – LIVEARCHIVE Upgrades

Exchange Defender - LIVEARCHIVE Upgrades
Over the past two months we’ve seen a tremendous growth of ExchangeDefender users and utilization of LiveArchive. The increased load has prompted us to begin planning an upgrade for the LiveArchive hardware and network. Throughout the month (Starting Friday) we will begin to bring the new hardware online and move selected databases to the new ...

Fasthosts – Update on recent Email service disruption

Fasthosts - Update on recent Email service disruption
Over recent days a number of our customers had problems accessing their Standard or Advanced Mailbox using POP/IMAP or Webmail services for which we offer our sincere apologies. Whilst customers on POP or IMAP were able to send email and inbound emails were delivered to mailboxes, a number of our customers experienced connection problems when ...

Exchange Defender – Backup Network

Exchange Defender - Backup Network
We’re experiencing an ISP level issue with our ExchangeDefender nodes on our Backup Network. The only production impact should be a delay in released messages within those nodes. The messages impacted should be minimal as it not our core network. We’ll update this as we receive more information on the routing issue. Fri 11/02/2011 00:45 ...

Fasthosts – ANNOUCEMENT: Email Issues

  07/02/2011 Current email status: 10:50 Exchange Mailboxes: Unaffected and operating as usual. Webmail: Intermittently available. Standard and Advanced Mailboxes: Incoming mail: Working normally. Outgoing email: Working normally Connecting to mailboxes: Intermittently available. Your mailbox will continue to send and receive email as normal, this issue only affects your connectivity to the mailbox. The issue ...

Fasthosts – Email Connectivity

Fasthosts - Email Connectivity
Some customers are currently experiencing intermittent connectivity issues on POP3, IMAP and Webmail services. Engineers are working to resolve this issue. We sincerely apologise for any inconvenience caused. Further information will be made available in the next 30 minutes. Status of this entry is Open Mon 07/02/2011 09:35 UPDATE The issue is related to our ...

Entanet – Telehouse-metro.core.enta.net

Entanet - Telehouse-metro.core.enta.net
We have lost connectivity to telehouse-metro.core.enta.net. Engineers are investigating. Fri 04/02/2011 15:45

Fasthosts – Email Performance

Fasthosts – Email Performance
The email issues have re-occurred. Customers using Standard and Advanced mailboxes should find that mail is being sent and received normally. However, connection to mailboxes remains intermittent and Webmail performance is likely to be reduced. Exchange mailboxes are unaffected and operating as usual. Our engineers are investigating this issue as a priority, and we apologise ...

Nildram – ADSL and SDSL – Essential Maintenance – Friday 4th Febuary 2011

Nildram – ADSL and SDSL - Essential Maintenance - Friday 4th Febuary 2011
Please be advised that we will be carrying out essential maintenance on our core network from midnight tonight until approx. 5am on the 4th of February 2011. During this work most customers will lose internet connectivity. Due to the nature of the work we strongly suggest that you power down your modem/router overnight to avoid ...

Fasthosts – ANNOUNCEMENT: Email issues of 1st and 2nd February

Fasthosts - ANNOUNCEMENT: Email issues of 1st and 2nd February
On the 1st February we experienced high queues within our incoming mail servers. This resulted in delays in customers receiving emails to their mailbox. Our engineers identified an issue which occurs only at times of peak load on our mail storage platform. We worked through the night in conjunction with our storage suppliers to introduce ...

Fasthosts – Inbound Email Delays

Fasthosts – Inbound Email Delays
Some customers may be experiencing delays of up to one hour in receiving their email. Engineers are working to resolve this issue. We apologise for any inconvenience caused. Status of this entry is Open Tue 01/02/2011 13:49 UPDATE Our engineers have worked to mitigate the issue throughout the night. Normal service has resumed and we ...

Nildram – ADSL and SDSL Essential Maintenance

Nildram – ADSL and SDSL Essential Maintenance
Please be advised that we will be carrying out essential maintenance on our core network in the early hours of Wednesday 2nd February 2011. During this work most customers will lose internet connectivity from 1am till 6am. Due to the nature of the work we strongly suggest that you power down your modem/router overnight to ...