Fasthosts – ADSL Connection Issues

Fasthosts – ADSL Connection Issues
ADSL customers may currently be experiencing intermittent connectivity issues.   Our engineers are currently investigating. Status of this entry is Open UPDATE 22:00 – Issue should now be resolved. Status of this entry is Closed

Merry Christmas

Merry Christmas

Zen – Service Alert – Email – New Phishing Scam

Zen – Service Alert – Email – New Phishing Scam
A number of our customers have been affected by a phishing scam. if you receive an email similar to the one below then please ignore it, and DO NOT click the link. We will never request your username and password by email. The email is as follows: Attention Zen Internet Email Account Holders: Due to ...

BT – ADSL Broadband Incident Notification – CANARY WHARF – Service Degradation

BT - ADSL Broadband Incident Notification - CANARY WHARF - Service Degradation
BT Incident Reference: 35918 Detected Date: 22/12/2010 Detected Time: 05:43 Start Date: 22/12/2010 Start Time: 05:41 Incident Headline: CANARY WHARF MSAN 302 : DEGRADED SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. Progress Details: BT is making progress towards full restoration of Service. ...

iPhones– Connecting to Microsoft Exchange Email

iPhones– Connecting to Microsoft Exchange Email
Please find below the instructions for connecting your iPhone to a Microsoft Exchange server. Please contact the Readycrest Support Team for server specific settings.   From the Home screen, click the Settings icon.   In the Settings screen, click Mail, Contacts, Calendars     Click Add Account     Click Microsoft Exchange     Enter ...

BT Wholesale–ADSL Broadband Incident – Service Outage

BT Wholesale–ADSL Broadband Incident - Service Outage
BT Incident Reference: 35750 Detected Date: 21/12/2010 Detected Time: 08:23 Start Date: 21/12/2010 Start Time: 05:57 Anticipated Clear Date: 21/12/2010 Anticipated Clear Time: 12:00 Incident Headline: VARIOUS MUX GERRARD STREET : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: ...

BT Wholesale–ADSL Broadband Incident – Reading – Service Degradation

BT Wholesale–ADSL Broadband Incident – Reading  - Service Degradation
BT Incident Reference: 35773 Detected Date: 21/12/2010 Detected Time: 09:29 Start Date: 21/12/2010 Start Time: 09:26 Anticipated Clear Date: 21/12/2010 Anticipated Clear Time: 11:26 Incident Headline: READING 3 EDGE ROUTE SWITCH 15 : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. ...

BT – ADSL 21CN Incident Service Outage

BT - ADSL 21CN Incident Service Outage
BT Incident Reference: 35725 Detected DATE: 21/12/2010 Detected TIME: 04:52 START DATE: 21/12/2010 START TIME: 04:47 Anticipated CLEAR DATE: 21/12/2010 Anticipated CLEAR TIME: 16:00 Incident Headline: 21CN WBC : LONDON AREA : PARTIAL LOSS OF SERVICE Incident Details: Some of your 21CN services may have experienced a degraded service Progress Details: BT is making progress ...

Easynet – Outage on Service(DSL and SureStream Access) and Product(Business DSL Option 2)

Easynet - Outage on Service(DSL and SureStream Access) and Product(Business DSL Option 2)
Status: Outage Service: DSL and SureStream Access Product: Business DSL Option 2 Started: 21/12/2010 02:00:00 Estimate Finish Date: 21/12/2010 06:00:00 Resolved: Active Duration: 0d 9h 27m Last Updated: 21/12/2010 08:34:16 Location: WEWSOH – SOHO Additional: None Fault: Soho exchange down Details: There has been a fire in the basement of this exchange. BT engineers are ...

BT– ADSL Wholesale Exchanges Down

BT– ADSL Wholesale Exchanges Down
Incident Details:     BT Wholesale report that the below area codes and attached DSL services at the moment End Users may be experiencing a loss of Broadband service. Progress Details:     BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics, Further updates will be provided as ...

Fasthosts – Websites and Hosted Services

Fasthosts – Websites and Hosted Services
Some customers are currently experiencing issues connecting to their websites or other hosted services. This appears to be related to a wider issue with an upstream provider and is not confined to Fasthosts network, however our engineers will continue to investigate and monitor this. Status of this entry is Open Posted: Tue 14/12/2010 10:25 UPDATE ...

Christmas lights increase intermittency

Christmas lights increase intermittency
We would like to remind our subscribers of an issue which impacts broadband connections at this time of the year. It has been identified that an extremely small percentage of ADSL connections may be affected by interference from seasonal lighting which has been installed either internally or externally. When the lighting control unit is set ...

Fasthosts – Network Connectivity

Fasthosts - Network Connectivity
Our Engineers are currently investigating an issue which may be causing some customers to experience intermittent difficulties connecting to services on the Fasthosts Network. We apologise for any inconvenience caused. Status of this entry is Open UPDATE 12:56 No fault has been identified with our internal infrastructure; however we are investigating reports of slow connectivity ...

Fasthosts – Web Server Unavailable

Fasthosts – Web Server Unavailable
Sites hosted on the Windows server with IP address 213.171.218.93 will currently be unavailable. Our engineers are working to restore service. We apologise for any inconvenience caused. Status of this entry is Open @ 17:13pm

Entanet – Network Incident

Entanet – Network Incident
We are currently aware of an incident that is affecting all users of our network, including broadband and leased line services, amongst others. Engineers are looking to rectify as soon as possible and we will update as soon as possible. This entry was posted on Wednesday, December 8th, 2010 at 12:07

ALERT! “Send it to Microsoft” possible scam

As you no doubt have experienced, from time to time a Microsoft programmes will pop up a message that asks if you want to send the error logs or similar to Microsoft to help them correct the problems in future releases and updates. However, there is a scam that creates a fake “send it to ...